Introduction
What Is Personal Information
Where and When Do We Collect Personal Information
When Will We Process Your Personal Information
When Will We Process Your Special Personal Information
What Information Do We Collect, and How Do We Use Your Information
How We Share Your Information
Your Rights and Obligations
Changes to Our Privacy Notice
Other Important Information
Contact Information
Document Control
Change History
In this document, references to “Qualitools Africa (Pty) Ltd”, “we”, “us”, or “the Group” refer to Qualitools Africa (Pty) Ltd and its subsidiary companies.
Qualitools Africa (Pty) Ltd recognises its accountability in terms of the Protection of Personal Information Act (“POPIA”), other privacy protection legislation, and the associated regulations.
We are required to collect personal information from employees, clients, and suppliers to carry out our business. To maintain a trusted relationship with our stakeholders, we are committed to complying with both the spirit and the letter of POPIA and all applicable privacy laws, and to act with due skill, care, and diligence when processing personal information.
According to POPIA, personal information means information relating to an identifiable, living natural person, or where applicable, an identifiable existing juristic person, including but not limited to:
Race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, disability, religion, belief, culture, language, and birth
Education, medical, financial, criminal, or employment history
Identifying numbers, symbols, email addresses, telephone numbers, location information, online identifiers
Biometric information
Personal opinions, views, or preferences
Correspondence that reveals personal content
Opinions or views of another person about the individual
A person’s name when it appears with other personal information or reveals personal details on its own
Clients
Directly from you
Online quote request forms
Purchase orders
Contracts
Suppliers
Invoices
Contracts
We will only process your personal information for lawful business purposes when:
You have given consent
A legally authorised person or a court has given consent
It is necessary to conclude or perform a contract with you
Processing is required or permitted by law
Processing is necessary to protect legitimate interests (yours, ours, or a third party’s)
You are a child and a competent person has provided consent on your behalf
Special personal information includes:
Religious or philosophical beliefs
Race or ethnic origin
Trade union membership
Political beliefs
Health information (physical or mental health, disability, medical history)
Biometric information
Criminal behaviour or related legal proceedings
We will process special personal information only when:
You have given explicit consent (where legally required)
It is necessary to exercise or defend a legal right or obligation
It is required to comply with an international legal obligation
It is for historical, research, or statistical purposes that do not adversely affect privacy
You have deliberately made the information public
Purposes
Invoicing
Debit orders
Service delivery
Contacting clients
Audit and record keeping
BEE compliance
Data Elements
Business registration number
VAT number
Business name / trading name
Banking details
Title, name, surname
Identity number
Physical and postal address
Province
Contact numbers
Email addresses
Business sector
Purposes
Purchase orders
Contacting suppliers
Audit and record keeping
BEE compliance
Data Elements
Name
Bank details
Contact numbers
Address
We may share your personal information with trusted service providers involved in delivering products or services to you. All such parties are contractually required to comply with POPIA.
We may also disclose information:
Where required or permitted by law or industry codes
To protect our legal rights
We may disclose information where required by law, legal processes, or to protect the rights and safety of you, ourselves, or others. Where appropriate and legally permitted, we will notify you of such requests.
We retain personal information only for as long as necessary to:
Provide services
Comply with legal or regulatory obligations
Resolve disputes
Maintain security
Prevent fraud
Enforce agreements
You may, subject to legal limitations:
Request access to your personal information
Request correction or completion of inaccurate or incomplete data
Request deletion of personal information in certain circumstances
Object to processing based on legitimate interests or direct marketing
Withdraw consent (without affecting prior lawful processing)
Request restriction of processing in specific situations
We may update this Privacy Notice from time to time to reflect legal or operational changes. Continued use of our services after updates indicates acceptance of the revised notice.
We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.
Personal information may be transferred outside South Africa only where required and in compliance with POPIA, applicable legislation, and adequate data protection safeguards.
For queries regarding this Privacy Notice, please contact:
Email: johan.hr@i-cat.co
Information Officer:
Winston Deone Warries
Email: johan.hr@i-cat.co
Woodmead North Office Park
54 Maxwell Drive, Woodmead, Johannesburg
POPIA Complaints: POPIAComplaints@inforegulator.org.za
PAIA Complaints: PAIAComplaints@inforegulator.org.za
General Queries: enquiries@inforegulator.org.za
